Terms and conditions

Thank you for visiting our website!

Before you start using the website ("site", "website") mercicaffe.com, please read the Terms and Conditions section carefully and in full, as any use of this website requires acceptance of this section.

Our website and services are offered to you conditioned on your full and unreserved acceptance of these Terms and Conditions . If you do not agree in full with the Terms and Conditions of our website, please discontinue use.

By continuing to use the website, you agree to be bound by the Terms and Conditions in full. The website owner reserves the right to change the terms of this section at any time, at its sole discretion and without prior notice.

We inform you that the mercicaffe.com website uses cookies and please read the Cookies and Privacy Policy section.

The owner of the mercicaffe.com website is the company Merci Roastery SRL, with its registered office in Râmnicu Vâlcea, Bulevardul Dem Radulescu, No. 32, Block 2, Floor 1, Ap. 5, Mun. Rm. Valcea, Jud. Valcea, registered with the Trade Register of Râmnicu Vâlcea, under no. J38/140/07.02.2020, with the fiscal code 42231736, telephone +40-744846243, e-mail info[@]mercicaffe.com, which will be hereinafter referred to as the “ Company .”

TERMS AND CONDITIONS (hereinafter referred to as "Conditions")

These Terms and Conditions of the mercicaffe.com website are concluded between Merci Roastery SRL, with the above identification data, and the natural or legal person who signs these Terms and Conditions or who accepts these Terms and Conditions by electronic means (Partner/User/Client/Buyer)

These Conditions regulate the operation of our website, as well as the process of acquisition/purchase by the Customer of products sold online on the mercicaffe.com website.

The Company's products, available online on the mercicaffe.com website, are delivered to the Customer via express courier services.

These Conditions are binding on any natural or legal person who becomes a user of the mercicaffe.com website, by accepting them expressly or by electronic means.

In view of the above, the parties agree as follows:

I.Definitions

  • User - Any person who accesses the mercicaffe.com website, regardless of reason.
  • Partner/Client/Buyer - Any natural or legal person who has purchased at least one product using our website.
  • User account – account registered on the mercicaffe.com website by any interested person.
  • Command – an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services from the Site.
  • Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
  • Buyer – can be any natural person over 16 years of age or legal entity who creates an Account on the Site and places an Order.
  • Seller – mercicaffe.com or Merci Roastery SRL
  • Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.
  • Personal data - Personal data is considered to be any information relating to an identified or identifiable natural person; (an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, economic, etc. identity)

II. General provisions

Continued use of the website constitutes an affirmative response of acceptance of the provisions of the Terms and Conditions and the user's agreement to comply with them.

Since the Company has the right to modify the content of the Terms and Conditions section at any time, the User is obliged to periodically check the content of this section.

By registering an order on the mercicaffe.com website, the buyer/client agrees to the method of communication used by the company/site administrator, namely by phone or email. The conclusion of the contract takes place only when the tax invoice is issued and not when the order is launched or the automatic confirmation of receipt of this order is issued. The automatic issuance of the order confirmation does NOT constitute the conclusion of the contract between the seller and the buyer.

All data used to describe the Goods/Products/Clothing available on the Site (images/multimedia presentations/etc.) does not represent a contractual obligation on the part of the Company/Seller, as they are used exclusively for presentation purposes.

The mercicaffe.com website is intended exclusively for use for the purpose for which it was created, and any other unauthorized use, without the prior written consent of the Company, is prohibited.

  • Rights and obligations of the parties
    We reserve the right to refuse any order placed on the Site. We may limit or cancel quantities ordered. These restrictions may include orders placed by the same customer, with the same credit card, and/or orders that use the same billing address and/or shipping address. If we change or cancel an order, we will attempt to notify you by contacting the email address and/or telephone number provided at the time the order was placed.

    • Intellectual property rights

    The Company     has exclusive ownership of the pages on the website, including the data and information contained therein. No use, transmission in any way, copying or publication of the pages or any information on the website, in whole or in part, is permitted without the prior written consent of the Company .
    All logos, trade marks and images on the Company's website are the exclusive property of the Company, which holds all rights thereto. Consequently, they may not be copied, distributed, published, publicly displayed, multiplied or transmitted to third parties without the prior written consent of the Company.
    • Limitation of liability
    Also, the Company is exempt from any liability in situations where the impossibility of access is caused by the quality, availability or operation of the services of local, national or international Internet or electronic communications providers, regardless of whether the user attempts to access the services on Romanian territory or from abroad.
    The User/Client agrees to indemnify and hold harmless the Company from and against any claim made by a third party/consumer/user of the mercicaffe.com website, as well as any loss (direct, indirect, consequential or otherwise), costs, actions, lawsuits, claims, expenses (including legal costs) or other pecuniary liabilities, suffered in any way or directly caused by the Company as a result of the user's breach or disregard of these Terms.
    • Confidentiality
    The company complies with all legal provisions regarding the confidentiality of information and takes all necessary steps to achieve this objective.

    • Personal data. Processing of personal data
    Processing of personal data - any operation or set of operations which is performed on personal data, whether or not by automated means, such as collection, recording, organization, storage, adaptation or modification, retrieval, consultation, use, disclosure to third parties by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

    Storage - keeping the collected personal data on any kind of medium.
    Personal data filing system - any organized structure of personal data, accessible according to certain criteria, regardless of whether this structure is organized centrally or decentralized or is distributed according to functional or geographical criteria.

    Operator - any natural or legal person, of private law or public law, including public authorities, institutions and their territorial structures, who determines the purpose and means of processing personal data; if the purpose and means of processing personal data are determined by a regulatory act or on the basis of a regulatory act, the operator is the natural or legal person, of public law or private law, who is designated as the operator by that regulatory act or on the basis of that regulatory act.

    Third party - any natural or legal person, of private law or public law, including public authorities, their institutions and territorial structures, other than the data subject, the operator or the processor or the persons who, under the direct authority of the operator or the processor, are authorized to process data.

    Recipient - any natural or legal person, under private law or public law, including public authorities, their institutions and territorial structures, to whom data are disclosed, regardless of whether they are a third party or not; public authorities to whom data are communicated within the framework of a special investigative competence will not be considered recipients.

    Anonymous data - data that, due to its origin or specific processing method, cannot be associated with an identified or identifiable person.

    The Company respects the right to privacy and private life with regard to the processing of personal data of any individual who uses the Company's website and the Romanian legal provisions in force regarding the protection of personal data.

    The Company uses the data collected from users/customers for specific purposes, namely, the personal data provided to be stored, used and processed without territorial and/or temporary limitation by the Company, its affiliates and partners (e.g. courier/parcel companies), for the performance and/or development by the Company , its affiliates and partners of activities such as, but not limited to: informing users/customers regarding the status of their account on the website, commercial activities, monitoring and evaluation activities of the products and services offered in order to optimize the promotion of the products and services provided/marketed, marketing, advertising, media, administration, development, optimization, market research, statistics, monitoring of sales and behavior of users/customers, for improving its own services, processing orders or requests from users/customers, for statistical purposes, as well as for any other legitimate purposes, under the law, etc.

    You also express your express and unequivocal agreement that this personal data be transferred by the Company to its affiliates and partners or other legal entities in the country or abroad (e.g. Google Analytics, Facebook).

    Personal data will be recorded and stored either on the server on which the mercicaffe.com website is hosted, or on any server belonging to the Company or its service providers, as well as on any other medium that allows this operation to be carried out.

    Users/customers express their consent to receive communications for direct marketing purposes and have the right to request, free of charge, through a written, dated and signed notification that their personal data will not be used by third parties for direct marketing purposes. Users can also automatically unsubscribe from the company's customer list through the electronic means available on the mercicaffe.com website or by sending an email to info at mercicaffe.com - "at" represents the @ sign.
    The company undertakes to respect the rights of its users/customers provided for in Law no. 677/2001, and upon their request, undertakes to: (a) rectify, update, block, delete or transform into anonymous data, free of charge, the data whose processing does not comply with the provisions of Law no. 677/2001; (b) cease processing such data. Users/customers may also make this request by sending an email to info (at) mercicaffe.com

    • Orders and Payments
      1. Order process :
      • To order a product from our website, you must follow the steps indicated on the platform, completing the order form with correct and complete information.
      • After placing your order, you will receive a confirmation email and/or SMS that will include your order details and other relevant information.

      2. Payment methods

      • To order a product from our website, you must follow the steps indicated on the platform, completing the order form with correct and complete information .
      • All transactions are processed through a secure payment provider and your financial information is not stored by the Company .

      3. Pricing policy:

      • All prices displayed on the site are in RON and include VAT.
      • We reserve the right to change the prices of products and services at any time without prior notice.

      4. Price and availability errors:

      • If a product is displayed at an incorrect price or with erroneous information, we reserve the right to refuse or cancel any order placed for that product, even if the order has been confirmed and payment has been processed.
      • Delivery and Transportation

      1. Delivery terms:

      • Orders are delivered via partner express courier services. Estimated delivery time is 3-5 business days for national orders, but may vary depending on location and order volume.
      • If we cannot fulfill the delivery within the estimated time, you will be notified by email or phone.

      2. Delivery fees:

      • Delivery costs will be specified at checkout and will vary depending on the delivery location and package weight.

      3. Product reception:

      • Please check the integrity of the package upon delivery. If you find any damage, it must be reported immediately to the courier and to us within 24 hours.
      • Return Policy

      1. Right of withdrawal:

      • You have the right to return purchased products within 14 calendar days of receiving them, without giving a reason, according to applicable law.
      • To return a product, you must contact us by email or complete the return form according to the detailed instructions on our website.

      2. Return conditions :

      • Products must be returned in their original packaging, without signs of wear, and, where applicable, with all accessories and documentation included.
      • The return costs will be paid by you, even if, where applicable, the delivery of the product was free of charge, except in cases where the returned product is defective or you received a product other than the one you ordered.
      • If you ordered coffee, the product cannot be returned if you have opened the bag.

      3. Refunds:

      • The refund of the value of the returned products will be made within 14 days of our receipt of the products, through the same payment method used for purchase or by bank transfer.

      • Personal data protection

      1. Data collection:

      • Your personal data is collected and processed in accordance with our privacy policy, available on the website.

      2. Use of data:

      • The data is used to process orders, improve the site user experience, and provide you with information about products and services that may be of interest to you.

      3. Data security:

      • The company takes all necessary measures to protect personal data against unauthorized access or disclosure.

      • Disputes and Applicable Law

      1. Applicable law:

      • These terms and conditions are governed by the laws of Romania. Any dispute arising between the Company and the User will be resolved amicably, and in case of failure, will be submitted to the competent courts of Romania.

      2. Dispute resolution:

      • If you have a dissatisfaction with our products or services, please contact us directly to try to resolve the issue amicably.
        In the event that an amicable solution is not reached, disputes will be resolved by the competent courts in Vâlcea County, Romania .
      • Cookies

      We inform you that the website ("site") mercicaffe.com uses cookies , which may be placed on the terminals from which you access this website. We recommend additional information regarding cookies : https://cookies.apti.ro/

      If you do not accept the cookie and privacy policy, do not use this website.

      Use of this website is conditional on acceptance of the privacy policy and the use of cookies . By using the website mercicaffe.com is understood to mean accessing any page, and continued use is equivalent to expressing your agreement to the privacy and cookie policies.

      Cookies may be placed by us or third parties for targeted advertising purposes, as tools for user analysis and overview, as well as for measuring conversions and user behavior (e.g. Google Analytics), etc.

      What is a cookie?

      A cookie is a small file made up of letters and numbers that can be downloaded to the memory of a computer or other device used for online browsing when the user accesses a particular website. Cookies are not viruses.

      Purpose of cookies

      Cookies can provide faster and easier interaction between users and websites. They can be used to store information about the activities carried out by the user on a particular web page, so that the user can easily resume those activities when accessing the site again, or they can store information about the products and services ordered.

      Website mercicaffe.com uses the following types of cookies:

      • Analysis cookies
      • Cookies for geotargeting/geomarketing
      • Registration cookies

      Analytics cookies - are cookies generated by a third party for traffic analysis and performance purposes. This software helps us see how many users are on the site at a given time, their geographic area of ​​origin, which pages they access, etc.

      Geotargeting cookies – inform us of the area/city our users are from, in order to provide them with content dedicated to that city or geographic area.

      Registration cookies - ensure faster and easier interaction between users and the website mercicaffe.com

      Types of cookies:

      Single session cookies - web pages do not have memory, so for a user to move from one page to another without entering identification information (user, password, etc.) each time, online session cookies help in this regard. For example, if you are interested in saving several offers in Favorites , you can do this without having to log in each time you move from one offer/page to another on the website. mercicaffe.com

      Permanent, persistent or stored cookies

      Persistent cookies are stored on the user's computer and are not deleted when the browsing session is closed. These cookies can remember the user's preferences for a particular website so that they can be used in subsequent Internet browsing sessions.

      In addition to authentication information, persistent cookies can also store details about the language and theme selected on a particular website, preferences regarding a site's menu, favorite pages within a site, etc. When a user accesses a site for the first time, it is presented in the default mode. Later, the user selects a series of preferences, which are then remembered by the cookies and used when the user accesses the site again. For example, a website offers its content in multiple languages. On the first visit, the user selects English, and the site remembers this preference in a cookie . When the user visits the site again, the content will automatically be displayed in English.

      Persistent cookies can be used to identify individual users and thus analyze user behavior online. They can provide information about the number of visitors to a website, the (average) time spent on a particular page, and the overall performance of a website.

      Flash cookies - if the user has Adobe Flash installed on their computer, small files may be stored in the memory of that computer by websites that contain Flash elements (such as videos). These files are known as "local shared objects" or "flash cookies" and can be used for the same purposes as regular cookies .

      When regular cookies are deleted via a browser's functions, flash cookies are not affected. Thus, a website that uses flash cookies can recognize a user on a subsequent visit if the data specific to the deleted cookies was also retained in a flash cookie .

      Because flash cookies are not stored on a user's computer in the same way that regular cookies are stored, they are more difficult to identify and delete. Banks and financial websites use such cookies for this very reason. Because they are difficult to identify, these cookies are stored on users' computers to allow user authentication and prevent fraud, as potential criminals may have the user name and password for authentication, but do not have access to the user's computer. Thus, cookies act as a second level of authentication, in addition to the user name and password.

      Website mercicaffe.com does not use flash cookies .

      First party cookies vs. third party cookies

      Each cookie has an "owner" - the website that places that cookie.

      First party cookies are placed by the Internet domain/website accessed by the user (whose address appears in the browser's address bar). For example, if you visit the website mercicaffe.com , the cookie placed on your computer by the domain mercicaffe.com is a first party cookie .

      A third-party cookie is placed by a different Internet domain/website than the one accessed by the user; this means that the accessed website also contains information from a third-party website - for example, an advertising banner that appears on the accessed website. Thus, if the user visits the website mercicaffe.com but the cookie placed on his computer has the domain www.google.ro, then it is a third-party cookie.

      The Data Protection Working Party was established under Article 29 of Directive 95/46/EC of the European Parliament and of the Council of 24 October 2005 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and is composed of the national data protection authorities of the Member States of the European Union. It considers that, from a legal point of view, and in the light of European legislation, the notion of a “third party cookie” refers to a cookie placed by an operator[1] distinct from the one operating the website visited by the user. Third party cookies are not strictly necessary for the user accessing a website, as they are usually associated with a service distinct from the one that was explicitly “requested” by the user (by accessing the website) /

      • Cookies, security and privacy of personal data

      Encryption

      SSL and TLS are two standard protocols for encrypting communication between users (web browsers) and sites that have installed an SSL (secure sockets layer) certificate.

      Data transmitted between the browser and the server is encrypted using an encryption protocol using authentication keys.

      The digital certificate is signed by a certification authority recognized by the browser, guarantees the true identity of the site, but at the same time prevents data interception along the transmission path, regardless of the communication path.

      Website mercicaffe.com uses the SSL encryption protocol.

      Subscribe/Unsubscribe Newsletter

      Website mercicaffe.com allows users to subscribe to the newsletter. By subscribing to the newsletter, users receive information about offers, discounts and other marketing activities related to the website's business. mercicaffe.com .

      By subscribing to the newsletter YOU agree to the above paragraph. You may, at any time, unsubscribe, using the instructions/options above.

      Managing, disabling and deleting cookies

      Disabling cookies can make the website mercicaffe.com difficult to visit. For example, if you don't want to log in every time you visit the website by entering your login details mercicaffe.com , cookies are necessary, cookies help you I can keep you logged in automatically until you "log out".

      Access the links below to learn how you can set/delete or accept certain cookies for your browser:

      1. Internet Explorer

      Deleting and managing cookies (IE 8, 9 and 10):

      2. Mozilla Firefox

      Cookie settings and cookie troubleshooting (enabling and disabling cookies, removing cookies, blocking certain sites from placing cookies, unblocking cookie placement, etc.)

      Managing cookies (deleting, blocking, allowing, setting exceptions, etc.)

        Manage and delete cookies (English only)


        For more information about the regulation of the use of cookies, information about cookies, what they are, privacy policies, we recommend the following sites:

        http://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1480518488443&uri=CELEX:32002L0058

        http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm

        https://cookies.apti.ro

        III. Final provisions

        • Force majeure

        In case of force majeure, Society is not liable for failure to fulfill its contractual obligations.

        • Applicable legislation

        Terms and conditions Web Site company are governed and interpreted in accordance with the Roman laws in force, and any dispute arising in connection with the above provisions will be resolved amicably, and if such a settlement is not reached, through judicial means, by the competent Roman courts.

        Website company can be accessed from Romania or from any other state. The company does not provide any assurance regarding compliance with the jurisdictions of other states regarding the content of the website or, as it is not subject to the laws of other countries, other than the Romanian one. If the user/client accesses the websites company  he does so at his own risk, being solely responsible for complying with the laws of the territory in which he is located.

        • Failure to comply with the provisions

        Users/customers will compensate Society for any damage caused, including legal assistance expenses, etc., in case of non-compliance/violation of the provisions of this section entitled Terms and conditions .


        Thank you,
        Thank you Caffe

        Fast delivery

        Your order will reach you in 2-3 working days.

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        Always good coffee

        We select the best beans, use modern roasting methods, create distinct flavors.